FAQ
1. How can I place an order on Saucisse.dog?
- To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
2. What payment methods do you accept?
- We accept various payment methods, including credit/debit cards and [other payment methods you accept]. You can view all available options during the checkout process.
3. How can I track my order?
- Once your order is shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
4. What is your return policy?
- Please refer to our Returns & Exchanges Policy for detailed information on our return process, including eligibility, timeframes, and instructions.
5. Do you ship internationally?
- We currently [do/do not] offer international shipping. Please check with us for international shipping availability and rates.
6. How can I contact customer support?
- For any inquiries or assistance, you can reach our customer support team by emailing support@saucisse.dog or calling [phone number]. Our team is here to help!
7. Can I modify or cancel my order after placing it?
- Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before completing the purchase.
8. How do I apply a promo code?
- During the checkout process, you will find a field to enter your promo code. Enter the code and click 'Apply' to see the discount reflected in your order total.
9. What should I do if my item is damaged or defective?
- We apologize for any inconvenience. Please contact our support team at support@saucisse.dog with your order number and photos of the damaged or defective item. We'll assist you in resolving the issue.
10. How can I stay updated on promotions and new products?
- Subscribe to our newsletter to receive updates on promotions, new product launches, and exclusive offers. You can find the subscription option on our homepage.
If you have any other questions, feel free to reach out to us. Thank you for choosing Saucisse.dog!
ABOUT SAUCISSE
Saucisse is the little clothing brand with big style, much like our inspiration, Franco the Sausage dog!
Developed in 2022 by Catherine and Martyn, whose backgrounds are art design and digital marketing, they designed Saucisse as the dachshund clothing brand that owners and lovers of this adorable little breed want to wear!
All our designs, from hoodies to t-shirts, are made from organic cotton and are Peta approved.
Saucisse is warm and practical for those endless dog walks and stylish enough for post-walk drinks in the pub.
We hope that you enjoy your Saucisse clothing, and that we see your Saucisse adventures online soon. #saucisse
Catherine, Martyn & Franco x